WELCOME VERIZON NEXT GENERATION STORES

SECURITY INSTALLATION & TROUBLESHOOTING

Are you installing our security in your stores and have questions? Please click on the specific solution below and follow the link to access installation and troubleshooting guides and videos.

CORPORATE – NEXT GENERATION STORES WITH CR361 AND/OR CR360-UTC

Aisle Fixture

Verizon Aisle Fixture

Spotlight Fixture

Verizon Spotlight Fixture

Experience Table

Verizon Experience Table

Magazine Rack

Verizon Magazine Rack

Wall Fixture

Verizon Wall Fixture

General FAQ

How do I use the blue keyfob?

IR Keyfob

Arming & Disarming

Use the red “lock” button to arm the system and the green “unlock” button to disarm the system. IMPORTANT: Ensure the button pads are not installed upside down.   IR Emission Ensure you hold the keyfob in the proper orientation.IR Keyfob Emissions The IR signal emits from the front and front underside of the fob. Point the keyfob at the IR lens on the product. Range You must be within 6″-12″ of the IR receiver. If using the Duo, you must be within 1″.

Why isn't the keyfob working?

DIP Switches Check to see if the alarm’s DIP switches match by opening the IR keyfob. Compare the DIP switch settings inside the keyfob with the alarm you are arming or disarming. (Encore is pictured) EnCore & IR Keyfob DIP Switches Battery Check To check if the battery is dead, cup your hand around the keyfob or go into a dark room. Hold down one of the butons and look for a strobing red LED through the blue plastic, as shown. IR Keyfob Battery Check IMPORTANT: Do NOT hold down the buttons when attempting to arm or disarm. After holding a button down for 5 seconds, the key is programmed to stop emitting the IR signal to avoid draining the battery. You must wait 10 seconds for it to reset. Battery LifeIR Keyfob Battery Battery life varies depending on keyfob usage. In most use cases, the keyfob battery (CR2032) can last at least 1 year.

How do I change the DIP switches if a key is stolen?

CR338 & CR338-UTC

  • Get 2 keyfobs, one should be programmed with the current codes, and the other programmed with a new code.
  • Disarm with the current code, then arm with the new code.
  • Repeat for each new system.

CR338 or CR338-UTC DIP switches do NOT need to match the keyfob. When the lights are flashing on the sensor, that means you can arm the system with any keyfob – no matter what codes are inside the keyfob. Verizon Change DIPWhen you arm the system, these products remember and accept that code only. EnCore & Duo DIP switches need to match the keyfob. Remove the cover of the system in order to access the DIP switches. The EnCore and the Duo covers come off with the V-T900 security driver. The EnCore has 8 DIP switches like the keyfob, but the Duo has 4. These 4 must match the first 4 inside the keyfob. Verizon EnCore Duo Keyfob DIP Change

What do the LED lights mean?

CR338

Verizon CR338 LEDFlashing YELLOW and RED on pedestal When the system arrives it will be in Factory Reset Mode and the LED will flash yellow and red while the tamper switch is not depressed. Flashing YELLOW on pedestal The pedestal is mounted and the tamper switch is depressed. Steady RED on the sensor System is armed and secure. Flashing RED and BLUE on the pedestal and flashing RED on the sensor System is in alarm Quick flashing RED on pedestal and sensor System was disarmed after an alarm. If you forget your code to disarm the system during an alarm, use the SIM card tool to press the reset button on the bottom of the pedestal.

CR338-UTC

Verizon 338-UTC LED Flashing YELLOW on under counter module When the system arrives it will be in Factory Reset Mode, the LED will flash yellow until the system is set. Steady RED on the sensor System is armed and secure. Flashing RED and BLUE on the under-the-counter module and flashing RED on the sensor System is in alarm. Quick flashing RED on sensor System was disarmed after an alarm. If you forget your code to disarm the system during an alarm, use the SIM card tool to press the reset button above the LED light on the side of the under-the-counter module.

Why does the alarm keep going off?

CR338  |  EnCore  |  Duo

Each system has a tamper switch that will make the alarm sound if the button is not firmly pressed down. The EnCore and the Duo also need to have their covers firmly installed or they will alarm. Verizon Tamper CR338, EnCore, Duo

What is the magnetic key used for?

CR338  |  CR338-UTC

The magnetic key tool is used to release the cord reel from the CR338 and the CR338-UTC sensor that attaches to the display device. Hold the magnet tool into the groove of the cord reel and twist to release the cord reel from the sensor. Verizon Magnetic Key Tool Use  

How do I secure glass back phones?

Verizon Secure Glass Back PhonesAD-218 – Clear Adhesive Any device that has a glass back require the AD-218 to make sure VPG sensors properly adhere to the product.

  1. Clean the back of the device with an alcohol pad and wipe dry immediately.
  2. Remove the adhesive liner from the AD-218.
  3. Adhere the AD-218 to the back of the device.
  4. IMPORTANT: Ensure the tamper switch on the CR338 sensor aligns with one of the 3 holds on the AD-218 adhesives.

Note: Heat (whether it be ambient or from the device) plays a major role in the effectiveness of adhesives. For optimal adhesive bond, phones should be displayed in a cool, dry area.

How do I replace adhesives?

CR338  |  CR338-UTC  |  EnCore  |  Duo

Verizon Replace AdhesivesMake sure to use new adhesives for any new product you wish to secure. If you take adhesive off of a product, you MUST throw away that adhesive and replace with a new one. Make sure to clean any surfaces where adhesives will be set with an alcohol pad. Wipe the product dry immediately after cleaning. DO NOT reuse old adhesives under any circumstances.

How do I remove security from devices?

To remove the sensor from the device, place VP-1477 removal tool over the sensor and gently twist to break the adhesive bond. Verizon Remove Security 1 Remove the power couplers by pulling up on the 4-pin connector and removing it from the cavity of the sensor.

How are adhered pedestals removed?

Disarm the system by pressing the green “unlock” button on the IR keyfob (KF-1106). Use the magnet tool (VP-1446) to twist and release the boot from the sensor. Verizon Magnetic Key Tool Use Place the VP-1477 removal tool over the pedestal with the indentation side facing up. Verizon Remove Pedestal 1 Gently twist the removal tool to break the adhesive bond. Verizon Remove Pedestal 2 Optionally, you can use the V-44 removal tool. Wrap the removal tool’s cable underneath the pedestal. Verizon Remove Pedestal 3 Alternate pulling the removal tool handles with each hand in a sawing motion until the pedestal is detached. Verizon Remove Pedestal  

Does the CR338 & CR338-UTC have a sleep mode?

Yes. Sleep mode turns off the CR338 & CR338-UTC and is useful if:

  • The store’s power will be out for an extended period of time.
  • Storing products for overnight security.

This will keep the internal backup battery from needlessly being drained. To do this, unplug the system from external power or remove device from the cord reel. Disarm the system with your keyfob, then use the VP-1446 magnet tool to disconnect the phone and sensor from the pedestal. Verizon Sleep Mode Point your keyfob at the pedestal and hold down the green “unlock” button for approximately 5 seconds. The pedestal will play a descending melody letting you know that the pedestal is now turned off and ready for overnight storage.

How do I factory reset?

Use the point on the SIM card tool to press the reset button on the bottom of the pedestal. Verizon Factory Reset 1 Use the point on the SIM card tool to press the reset button above the LED light on the side of the under-the-counter module. Verizon Factory Reset 2

General FAQ

FAQ

Comprehensive Security Placement Guide

This guide includes all security installation and troubleshooting in one .pdf.