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Dennis Smith, Director of Quality and Service

Imagine you are driving down a familiar road, just as you have done a thousand times before and surprise, a tractor-trailer emerges from a side street directly in front of you! Your survival instinct causes you to stomp on your brake pedal – but to your dismay the pedal goes to the floor! Think you might have cause for alarm?

Typically we do not consider if our brakes will work, we assume they will work in order to assure our safety. Just as quality is the basis for reliable brakes, quality is also the basis for loss prevention systems required to provide security for display product investments.

What is quality?

Everyone seems to have an opinion on the subject. Perhaps you have heard the quote: one man’s trash is another man’s treasure?” Wikipedia describes it as “a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people.” Of course if such a general interpretation were applied to your automobile brakes, in some situations they would work and in others they might not.

For instance, if a little old lady from Pasadena who never drives over 25 miles per hour were to define braking quality, and then apply that same quality standard to a fully loaded pick-up truck on the highway, one quickly sees an impending disaster.

When designing a quality system, it is common to define specific parameters by which a system should perform. Once those parameters are understood, only then can quality be assessed and measured for “conformance to the established parameters.” So in the truest sense, you are “doing the right things right.”

To do the right thing (preventing product investment losses), the right way (by providing a system that prevents product losses) then quality is defined and quality does matter.

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