SECURITY INSTALLATION & TROUBLESHOOTING
Are you installing our security in your stores and have questions? Please click on the specific solution below and follow the link to access installation and troubleshooting guides and videos.
DEALER – NEXT GENERATION STORES WITH CR361 AND/OR CR360-UTC
How do I use the blue keyfob?
Arming & Disarming
Use the red “lock” button to arm the system and the green “unlock” button to disarm the system. IMPORTANT: Ensure the button pads are not installed upside down. IR Emission Ensure you hold the keyfob in the proper orientation. The IR signal emits from the front and front underside of the fob. Point the keyfob at the IR lens on the product. Range You must be within 6″-12″ of the IR receiver. If using the Duo, you must be within 1″.
Why isn't the keyfob working?
How do I change the DIP switches if a key is stolen?
- Get 2 keyfobs, one should be programmed with the current codes, and the other programmed with a new code.
- Disarm with the current code, then arm with the new code.
- Repeat for each new system.
CR338 or CR338-UTC DIP switches do NOT need to match the keyfob. When the lights are flashing on the sensor, that means you can arm the system with any keyfob – no matter what codes are inside the keyfob. When you arm the system, these products remember and accept that code only. EnCore & Duo DIP switches need to match the keyfob. Remove the cover of the system in order to access the DIP switches. The EnCore and the Duo covers come off with the V-T900 security driver. The EnCore has 8 DIP switches like the keyfob, but the Duo has 4. These 4 must match the first 4 inside the keyfob.
What do the LED lights mean?
Flashing YELLOW and RED on pedestal When the system arrives it will be in Factory Reset Mode and the LED will flash yellow and red while the tamper switch is not depressed. Flashing YELLOW on pedestal The pedestal is mounted and the tamper switch is depressed. Steady RED on the sensor System is armed and secure. Flashing RED and BLUE on the pedestal and flashing RED on the sensor System is in alarm Quick flashing RED on pedestal and sensor System was disarmed after an alarm. If you forget your code to disarm the system during an alarm, use the SIM card tool to press the reset button on the bottom of the pedestal.
Flashing YELLOW on under counter module When the system arrives it will be in Factory Reset Mode, the LED will flash yellow until the system is set. Steady RED on the sensor System is armed and secure. Flashing RED and BLUE on the under-the-counter module and flashing RED on the sensor System is in alarm. Quick flashing RED on sensor System was disarmed after an alarm. If you forget your code to disarm the system during an alarm, use the SIM card tool to press the reset button above the LED light on the side of the under-the-counter module.
Why does the alarm keep going off?
CR338 | EnCore | Duo
Each system has a tamper switch that will make the alarm sound if the button is not firmly pressed down. The EnCore and the Duo also need to have their covers firmly installed or they will alarm.
What is the magnetic key used for?
CR338 | CR338-UTC
The magnetic key tool is used to release the cord reel from the CR338 and the CR338-UTC sensor that attaches to the display device. Hold the magnet tool into the groove of the cord reel and twist to release the cord reel from the sensor.
How do I secure glass back phones?
- Clean the back of the device with an alcohol pad and wipe dry immediately.
- Remove the adhesive liner from the AD-218.
- Adhere the AD-218 to the back of the device.
- IMPORTANT: Ensure the tamper switch on the CR338 sensor aligns with one of the 3 holds on the AD-218 adhesives.
Note: Heat (whether it be ambient or from the device) plays a major role in the effectiveness of adhesives. For optimal adhesive bond, phones should be displayed in a cool, dry area.
How do I replace adhesives?
CR338 | CR338-UTC | EnCore | Duo
Make sure to use new adhesives for any new product you wish to secure. If you take adhesive off of a product, you MUST throw away that adhesive and replace with a new one. Make sure to clean any surfaces where adhesives will be set with an alcohol pad. Wipe the product dry immediately after cleaning. DO NOT reuse old adhesives under any circumstances.
How do I remove security from devices?
How are adhered pedestals removed?
Does the CR338 & CR338-UTC have a sleep mode?
- The store’s power will be out for an extended period of time.
- Storing products for overnight security.
This will keep the internal backup battery from needlessly being drained. To do this, unplug the system from external power or remove device from the cord reel. Disarm the system with your keyfob, then use the VP-1446 magnet tool to disconnect the phone and sensor from the pedestal. Point your keyfob at the pedestal and hold down the green “unlock” button for approximately 5 seconds. The pedestal will play a descending melody letting you know that the pedestal is now turned off and ready for overnight storage.
How do I factory reset?