Customer Experience Success Stories? Share Them!

Customer Experience Success Stories? Share Them!

How many times have you said, “That was great customer service!”? Probably more than you think. It’s just that we rarely relish in it because we expect it. And well we should. However, we should also share that positive experience by letting companies and their people...
Why Quality Matters

Why Quality Matters

Imagine you are driving down a familiar road, just as you have done a thousand times before and surprise, a tractor-trailer emerges from a side street directly in front of you! Your survival instinct causes you to stomp on your brake pedal – but to your dismay...
iPad Hits Verizon Wireless Stores on October 28

Microsoft Windows Phone 7 Set to Launch

Microsoft announced that they will be unveiling the new Windows Phone 7 operating system next Monday, October 11. There will be launch events in New York as well as London. The company hopes to overcome a few missteps in their recent adventures into the smartphone...